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Frequently Asked Questions
Honoring a loved one can bring up a lot of questions. We’re here to make things simple, supportive, and meaningful—just like the tributes we help create.
What makes MTL digital memorial different from the rest?
Our digital memorial package is unique since we offer a concierge to curate the content on the site and manage the memorial indefinitely. We help you save time and emotional energy during those difficult times.
What makes MTL digital memorial different from the rest?
Our unique digital memorial package offers a dedicated concierge service that thoughtfully curates your loved one’s memorial content and manages the tribute indefinitely.
We help you save precious time and emotional energy during difficult times by handling every detail with care and compassion.
Committed to supporting your healing journey, we provide a personalized, lasting digital memorial that honors your loved one’s legacy with warmth and respect.
Can I use a single plaque for two people, like a couple?
A single QR plaque is typically for one person.
If you’d like to have a shared memorial, please contact us with the details.
How long does it take before I receive the QR code memorial plaque I ordered?
After making an order, our team will create the custom QR code plaque, and ship it to your address within 5–7 days.
How should I request the replacement of a damaged memorial plaque?
Please contact our team within 7 days of delivery via email.
Include your order number and a clear photo of the plaque and packaging.
You should also briefly describe the issue so that we can offer a suitable resolution or replacement.
Can I gift the MTL bundle to a family member or friend?
How long does it take before the photos and videos are online?
After receiving all your photos and videos our expert memorial designers will go through the content, and curate a thoughtful and meaningful tribute.
Photos and videos appear on the digital memorial page within 72 hours.
We understand how important it is to see and share these moments quickly during such a sensitive time.
If you require a quicker turnaround please let our team know; we will do our best to accommodate.
Who will be able to see the photos and videos on my loved one’s memorial page?
Photos and videos on your loved one’s digital memorial page are publicly accessible (unless you choose to keep it private), allowing friends and family to easily view and share cherished memories.
Visitors can access the tribute quickly by scanning the personalized QR code or through a shared link, making it simple to honor and remember your loved one anytime, anywhere.
What about normal wear and tear?
Our plaques are weather tested, durable, and guaranteed for 30 years.
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